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An Affair to Remember Catering Policies

Daily corporate catering ordering

We ask that all breakfast and hot lunch orders be placed by 10:00 AM the day prior to your catering requirements.  All cold lunch orders must be placed by 4:30 PM the day prior to your catering requirements.  Same day orders may be available if placed by 9:30 AM although some items may not be available. 

Minimums - For hot breakfast and lunches is 12 per item.  For cold breakfasts and lunches is 5 per item. 

Cancellations / Changes for daily corporate caterings

Cancellations - We can accept cancellations up until 12:00 PM on hot orders & 3:00 PM on cold orders the business day before your order date.  Unfortunately same day cancellations are not accepted.

Changes - If an increase is required we will do our best to accommodate, decreases are not on permitted after 2:00 PM the day prior to your catering order.

Corporate catering delivery rates & times

 Delivery rates

  • Downtown / Beltline (over $100) - No delivery charge
  • Downtown / Beltline (under $100) - $5 delivery charge
  • Within Calgary city limits - $10 delivery charge
  • Outside Calgary city limits - Call for rate
  • Last minute deliveries may be subject to up to an additional $25 delivery charge
  • Weekend & Holidays - $15 delivery charge on all orders
  • After hours (4:30 PM) - $50 per hour waiting time charge on top of delivery charge
  • A fuel surcharge of $5.00 is charged to every order.

Pick up rates

  • Anywhere within Calgary city limits - $20 pickup charge per attempt

Standard Delivery Times

  • Early Morning: 7:30 a.m. - 9:00 a.m.
  • Lunch: 10:30 a.m. - 12:30 p.m.
  • Afternoon: 2:00 p.m. - 4:30 p.m.
  • All deliveries require a minimum 45 minute window

Weekend & Holiday delivery times

  • Deliveries from 10:00 AM - 3:00 PM
  • All deliveries require a minimum 2 hour window
  • Sundays - Minimum order of $1000.00 required

Methods of Payment

We accept Cash, Cheque, VISA, MasterCard & American Express.  For our corporate clients using our daily services 14 day NET terms available upon credit approval. Overdue accounts will be charged a late payment charge of 2% compounded monthly (26.82% per annum).  Items returned for insufficient funds will be subject to a $25.00 administration fee.

Large event/reception service types

Cocktails (hors d'oeuvres)

Drop off: All items prepared at our commercial kitchen then delivered with a basic set up.

Staffed: All items prepared at our commercial kitchen then prepped and set up by our professional staff.

Buffet: One or more stations will be set up for your guests to peruse and help themselves

Action Station: Add one or more signature items to your menu that are fully prepared at your event

Passed/Butler service: Our professional service staff pass menu items throughout your event

Dinner

Buffet: Each guest goes through the buffet line to choose their own meal

Family Service: Each guest is served each course buffet style at their seat

Plated: Each guest is served each pre-determined course at their seat

Staffing Rates

Supervisors and/or Chefs are charged out at $38.00 per hour, all other staff are charged out at $28.00 per hour per staff person.  Please note as a company policy a minimum of 2 staff are required per event which would include one supervisor.  Staff persons are billed from the time they leave our location until the time they get back.  Our professional staff is dressed in all black attire: black dress pants, black button up shirt.

In regards to staffing ratios we generally provide the following.  Dinner events - one staff member for each 20 guests.  Cocktail events without cooking or prep on site - one staff member for every 50 guests.  Cocktail events with cooking - Add one staff member for each station based on 50 plus guests.

Overtime

If the function has gone over the contracted time, overtime on banquet servers and catering staff will be charged at the regular rate invoiced unless the actual event time is over 8 hours long in which time and a half will apply.

Bar Service

An Affair to Remember Catering has the most cost effective bar service in the City.  We offer everything from a simple Beer & Wine Service to a Full Bar service including cocktails to a Specialty Bar that can make any drink that you desire.   See our Bar service information sheet for pricing.

Service of Liquor

In accordance with Alberta liquor laws, An Affair to Remember Catering shall not serve liquor to persons less than 18 years of age. Patron(s) agrees to abide with this law and acknowledges that Patron(s) will be held liable and shall indemnify and defend the Caterer in any enforcement action of claim due to persons less than 18 years of age consuming liquor.

Children's Discount

Depending on the event, children under 10 years of age will receive a 50% discount on the menu portion (not including staffing or rentals if inclusive) applied on the invoice.  Children numbers must be given with your final number prior to 14 days before your event.

Event Logistics

Any last minute menu and logistic changes are required at least 14 days prior to the event date. Any changes or modifications that come in after this cutoff date may not be able to be accommodated.

Final Count

For every event the client will agree to notify An Affair to Remember Catering at least two weeks before the function with the final number of persons that will attend. If the caterer is not notified, the number of persons noted on the original event budget will be considered the final number. If the actual number of guests exceeds this number, every effort will be made to serve these guests; however, a menu substitution may be necessary and meal service may be delayed.  If more food is required this will be invoiced after the event.

Operational Service Charge

A standard industry service charge is applied to all events.  This fee encompasses all event & menu consultations, event preparation & orchestration, all liabilities and vehicle maintenance.

A 15% service charge is applied to the full invoice on all events.

Gratuities

If you feel that you would like to reward your server(s) for exceptional service we encourage you to do so. However, while it is greatly appreciated, a gratuity is certainly not mandatory.  This may be paid directly to the server(s) or may be added to your invoice.

Taxes

All applicable Federal and Provincial taxes are in addition to the prices agreed upon, and will be charged accordingly.

Off Site Food

For the protection of our clients and their guests, An Affair to Remember Catering will be the only source of food on site at the event. Allowances may be made for wedding cakes and ethnic requirements with prior notice.

Left over Food

For the protection of our clients, An Affair to Remember Catering will only leave "left over's" should we feel the quality is up to our standards after the duration of the reception.  

Booking and payment requirements

Deposit: A non-refundable deposit amount of 35% of the total budget amount is required upon booking to confirm the date of the event.

Balance: The full balance is due on or before the function date.  Any variances that result in either a credit or a balance owing following the event must be resolved during the first seven days after the final event date.

Large Event Cancellation Policy

In the result that a cancellation is required the client will forfeit the original deposit amount requested and received by An Affair to Remember.  If a cancellation occurs less than 14 days prior to the event date 100% of the quoted total amount will be charged.

Photographs

An Affair to Remember Catering may photograph events and guests in attendance at your event. All pictures may be used on our website or in our printed material. Upon request pictures can be provided through email to our liaison for that event.

Client Responsibilities

The client assumes full responsibility for all replacement costs on breakage of dinnerware and glassware, damaged linens, loss of equipment or props incurred by An Affair to Remember Catering because of malice on the client's or guests behalf.

Hours of Operation

The office is open Monday to Friday from 7:30 AM to 4:30 PM.  Voice mail & email are available and checked after hours and responded to the following business day.

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