Questions and Answers about our Catering Services in Calgary
What is the best way to contact you with questions or to place an order?
An Affair to Remember offers three ways of contacting us or ordering. By phone, by fax or you can order online. All methods are very easy and quite self explanatory. If any concerns are identified, the contact person who places the order will be contacted immediately.
How much notice do I need to give for a catering order?
We ask that all breakfast and hot lunch orders be placed by 10:00 AM the day prior to your catering requirements. All cold lunch orders must be placed by 4:30 PM the day prior to your catering requirements. Same day orders may be available if placed by 9:30 AM although some items may not be available.
What is the charge for delivery?
This is dependent on the location that the delivery is being made to. Charges range from $5 to $25.
What is your delivery policy?
We try to obtain a 30 minute window for each delivery. All delivery windows are met as best possible. Obviously with downtown deliveries there are traffic, weather and elevator concerns that play as factors with timing. If a window cannot be reasonably met we will make every effort to contact the client who is being affected to notify of new timing.
How are the items on your menu packaged, presented, served, etc.?
All cold orders are placed on recycled plastic trays that we try to internally recycle as well by picking up, sanitizing , and reusing. All hot orders are delivered in chafers (chafing dishes) which are picked up the following day and fully cleaned and sanitized.
Can I change my order once it has been placed?
Yes, If an increase is required we will do our best to accommodate, decreases are not permitted after 2:00 PM the day prior to your catering order.
What is your cancellation policy?
We can accept cancellations up until 12:00 PM on hot orders & 3:00 PM on cold orders the business day before your order date. Unfortunately same day cancellations are not accepted.
How do I pay for my order (private customers)?
We accept Cash, Cheque, VISA, MasterCard & American Express. Payment is required on or before your function date.
How do I pay for my order (corporate / institutional customers)?
We accept Cash, Cheque, VISA, MasterCard & American Express. For our corporate clients using our daily services 14 day NET terms available upon credit approval. Overdue accounts will be charged a late payment charge of 2% compounded monthly (26.82% per annum). Items returned for insufficient funds will be subject to a $25.00 administration fee.
How much is a wedding?
Once a menu is chosen and the logistics of your reception are known we can certainly provide you with a quote for your reception.
Do you do tastings?
Generally not as we make all items from scratch. Arrangements can be made for a nominal fee although references for any type of event can be provided.
Is a gratuity automatically added to my order?
A standard industry service charge is applied to all events. This fee encompasses all event & menu consultations, event preparation & orchestration, all liabilities and vehicle maintenance. A 15% service charge is applied to the full invoice on all events.
If you feel that you would like to reward your server(s) for exceptional service we encourage you to do so. However, while it is greatly appreciated, a gratuity is certainly not mandatory. This may be paid directly to the server(s) or may be added to your invoice.
Do you provide bar service?
An Affair to Remember Catering offers the most cost effective professional bar service in the City of Calgary. We offer everything from a simple Beer & Wine Service to a Full Bar Service including cocktails to a Specialty Bar that can make any drink that you desire.
What are rentals?
Rentals are anything that could possibly needed for your reception that are not standard in our catering packages. We will make all the necessary rental arrangements for you, including consultation, ordering and organizing. If we do not carry it, we will find someone who does. Some of the basics are: china, glassware, cutlery, and linens
Do you offer a non-profit discount?
We look at each reception or catering on a case by case basis and will do the best we can in supporting your needs.
Do you cater on Sundays?
Typically, we do not. However, some exceptions can be made for larger events.
Kick-start your day with healthy breakfast options from An Affair To Remember Catering!
Call An Affair To Remember Catering and have us cater your next corporate breakfast function. We offer a large selection of hot breakfast items such as eggs, sausage, bacon, english muffins and more! We have plenty of options to suit those who are looking for quick bites such as muffins, assorted fruits and bagels in many different flavours.
For late morning and lunch-hour events in Calgary, our hot lunch catering menu offers wonderful chicken, beef, pork & vegetarian selections sure to please any crowd.
Don't forget, you can place your breakfast and lunch orders online for your next corporate event!